Please read the below instructions carefully regarding the return of your ordered products.
We offer a 3 days return policy on all our products. You must place a return request within 3 days of receiving your order, so long as the products are unused, unwashed and have their original packaging and invoice intact.
However, certain exclusions to this policy are –
- If the returned item is not received in its original condition or some parts are missing.
- If the return request is initiated outside the eligibility window of 3 days after delivery.
- If the product clearly states ‘FINAL SALE’.
WRONG/DAMAGED PRODUCT RECEIVED
We take utmost care to ensure that our products are delivered safely and securely to our customers. However, if in any rare scenario, you have received a wrong or damaged product, please submit a return request. Once the return request is authorized, we will process your refund/replacement as applicable.
PROCEDURE TO RETURN A PRODUCT
On the bottom left of the homepage, you will find Submit a return request .
Please enter the required information in the Return Request form.
We will arrange a return pickup by our courier partners if your location is eligible for a return pickup. Or else, please arrange to send the product to the following address
51 Ram Vihar,
Opposite Anand Vihar Petrol Pump,
Once your return is received, our team will inspect the product and initiate the return procedure. You will be notified accordingly. You may either request for a free replacement/refund as applicable.
Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund and only the product cost (less restocking fee, if applicable) will be refundable.
Replacement – It usually takes 7-10 working days to send the replacement.
Refund – We will send a credit of the refunded amount to your original method of payment within 7-10 working days of approval of the refund.